Mission - Vision and Client Service Principles
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U.S. Commercial Service Vision Statement The U.S. Commercial Service—Creating Prosperity Through Global Trade U.S. Commercial Service Mission Statement We promote economic prosperity, enhance job creation, and strengthen national security through a global network of the best international trade professionals in the world. We promote and protect U.S. commercial interests abroad and deliver customized solutions to ensure that U.S. businesses compete and win in the global marketplace. |
Client Service Principles
The following principles guide all Commercial Service employees in pursuing excellence in client service and ensure the client is at the forefront of everything we do. These principles incorporate research and studies by customer relationship management departments and consulting firms. These steps of service ensure satisfaction, retention, and loyalty.
- Treat each client in a manner that makes the client feel welcomed, valued and respected.
- Be a valuable asset in helping the client develop and fulfill their objectives.
- Capitalize on the organization's global network by working and communicating openly as a team.
- Build goodwill and loyalty by delivering for your client.
- Take responsibility for your client's satisfaction.
- Wow the client and increase client loyalty. Exceed client expectations in both delivery and satisfaction.
Links to web sites outside the U.S. Government or the use of trade, firm, or corporation names within U.S. Commercial Service web sites are for the convenience of the user. Such links and use do not constitute an express or implied official endorsement or approval by the United States Department of Commerce of any private sector web site, or of the products or services of specifically identified companies or of any of the private entities that may have contributed to a U.S. Commercial Service web site.
