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The U.S. Department of Commerce in India, located at the U.S. Embassy in New Delhi and six other locations in India heartily welcomes you and the company you represent to this very exciting, challenging and demanding market of over a billion people. We hope that this trip will prove to be fruitful for you and your company.

We sincerely hope that the program that we have prepared for you will meet your expectations, foster better dialog/discussions with Indian companies with whom you would be meeting, and lead to win-win partnerships.

Your individual meeting schedule, emergency numbers, and brief profiles of the Indian companies you are slated to meet will be provided to you separately. Included here are brief information on the Indian cities that you would be visiting that you may find useful. Please check our webpage: http://export.gov/india/doingbusinessinindia/index.asp for additional information about our services and doing business in India.

We hope that you enjoy your visit to India. We stand ready to assist and support your visit to this market and look forward to working with you now – and in the future.

We look forward to celebrating your success here!

The Staff of U.S. Commercial Service India


 U.S. Commercial Service Contacts in India



Kathleen Stephens

United States Ambassador to India


Kathleen Stephens is the U.S. Chargé d’Affaires in India. Ambassador Stephens assumed charge of the U.S. Mission in India in June 2014. She came to India from Stanford University, where she was the 2013-2014 Koret Fellow at the Shorenstein Center for Asia-Pacific Research.

Ambassador Stephens served in the U.S. Foreign Service 1978-2013, retiring with the rank of Career Minister. She was Acting Under Secretary of State for Public Diplomacy and Public Affairs in 2012, and U.S. Ambassador to the Republic of Korea, 2008 to 2011.

Ambassador Stephens’ diplomatic career included service in numerous posts in Washington, Asia, and Europe. She was Principal Deputy Assistant Secretary of State for the Bureau of East Asian and Pacific Affairs (2005-2008), and Deputy Assistant Secretary of State in the Bureau of European and Eurasian Affairs (2003-2005), focused on post-conflict and stabilization issues in the Balkans. Other Washington assignments included Director for European Affairs at the National Security Council during the Clinton Administration, Senior United Kingdom Country Officer in the European Bureau, and Director of the State Department’s Office of Ecology and Terrestrial Conservation in the Bureau of Oceans, Environment and Scientific Affairs.

Her overseas postings included Deputy Chief of Mission at the U.S. Embassy in Lisbon, Portugal (1998-2001), and U.S. Consul General in Belfast, Northern Ireland (1995-1998) during the consolidation of ceasefires and negotiation of the Good Friday Agreement. Earlier foreign assignments were in China, Korea, Yugoslavia, and Trinidad and Tobago.

Ambassador Stephens’ U.S. government awards include Linguist of the Year in 2010, and the 2009 Presidential Meritorious Service Award. Other awards and recognition include the Korean government’s Sejong Cultural Prize and the Korea-America Friendship Association Prize in 2013, the Outstanding Achievement Award from the American Chamber of Commerce in Korea, and the Kwanghwa Medal of Diplomatic Merit from the Korean government.

The Korean-language book “Reflections of an American Ambassador to Korea,” based on her blog, was published in 2010. Stephens joined the board of The Asia Foundation in 2014.

Kathleen Stephens was born in El Paso, Texas and grew up in Arizona and Montana. She holds a BA (Honors) in East Asian studies from Prescott College, a master’s degree from Harvard University, and honorary doctoral degrees from Chungnam National University and the University of Maryland. She studied at the University of Hong Kong. She was a Peace Corps volunteer in Korea in the 1970s.

John M. McCaslin

Minister Counselor for Commercial Affairs

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John McCaslin is currently serving a 3-year tour as Minister Counselor for Commercial Affairs and Senior Commercial Officer in New Delhi, India. Prior to this he served as Senior Commercial Officer in Moscow, Russia, Warsaw, Poland and also as Deputy Senior Commercial Officer in Moscow. Before his first assignment to Moscow, he was the Principal Commercial Officer in Munich, Germany from 1997 to 2001. He is one of the few Commercial Officers to have spent considerable time working both in the domestic field and overseas. From 1990 to 1997 he was a Trade Specialist and Director of the Cincinnati Export Assistance Center. During that time he opened a branch office in Columbus, Ohio.

McCaslin joined the Commercial Service in 1990 after serving as a Foreign Service Officer with the U.S. Department of State for five years. He was an Economic Officer in Korea, spending time at the U.S. Consulate in Pusan and the Embassy in Seoul. After Korea he worked in Washington at the Economic and Business Affairs Bureau negotiating bilateral trade agreements in the textile sector and then he served briefly on the staff of the Deputy Secretary of State focusing on Eastern Europe. This was during 1989-90, when these formerly Communist states were beginning their transitions to democracy and free market economies. Soon thereafter he transferred to the Commercial Service.

Prior to becoming a Foreign Service Officer with the State Department, he was a social science instructor at a private, independent day school in Dayton, Ohio from 1981 to 1985.

A native of Cincinnati, Ohio, he obtained a B.A. in Russian Studies and German from Colgate University in upstate New York and an M.A. in International Relations from Columbia University in New York City. He is married to Constance Plattenburg and has three sons.


For the latest security information, U.S. citizens traveling abroad should monitor the Department’s website at: http://travel.state.gov/ where the current worldwide Public Announcements, and Travel Warnings can be found. All visitors to India can help ensure their safety by familiarizing themselves with the information provided below and by exercising appropriate caution whenever they travel. To obtain updated information, visitors may wish to check the U.S. Embassy’s website at: http://newdelhi.usembassy.gov/ or contact the nearest U.S. Consulate General.

The loss or theft abroad of a U.S. Passport should be reported immediately to local pólice or the nearest U.S. Embassy or Consulate. If you are the victim of a crime while overseas, in addition to reporting to local pólice, you are requested to contact the nearest U.S. Embassy or Consulate for assistance.

U.S. citizens require a passport and visa to enter India for any purpose. Visitors, including those on official U.S. government business, must obtain visas at an Indian Embassy or Consulate abroad prior to entering the country. There are no provisions for visas upon arrival. Those arriving in India without a visa bearing the correct validity dates and numbers of entries are subject to immediate deportation on the return flight. The U.S. Embassy and Consulate in India are unable to assist when U.S. citizens arrive without visas. For further information on entry requirements, inquiries should be made at the nearest Indian embassy or consulate.

U.S. citizens are encouraged to carry a copy of their U.S. passports with them at all times, so that proof of identity and U.S. citizenship are readily available if they are questioned by local authorities. In accordance with the Vienna Convention on Consular Relations, Indian authorities must allow U.S. citizens to contact a U.S. Consular officer if arrested or detained in India. Besides the U.S. Embassy in New Delhi, U.S. Consulates are located in Mumbai, Chennai, Hyderabad, and Kolkata.


In a diverse and complex country like India, it’s difficult to impart generic conclusions that could be used by those wanting to do business here. Regionalism, religion, language and caste are all factors that need to be taken into account when doing business in India. Behavior, etiquette and approach are all modified depending on whom you are addressing and the context in which they are being addressed.

Unlike western societies, in India religion, fatalism and collectivism are all components of daily life and they need to be respected for a healthy and successful business relationship. Despite the traditional caste system being dismantled, remnants may still be witnessed in the Indian hierarchical structure of business practices and decision-making. There is a strong sense of tradition tied into daily business practices. Yet, signs of change are becoming more evident. Ever since the economic reforms began in 1991, India’s market is growing rapidly. With its geographical positioning in the Indian Ocean, a major international trade route, and with its rich mineral and agricultural resources, India’s economy is witnessing increased inflows of foreign investments. India is also recognized for its competitive education system and vast pool of highly skilled laborers, making it an attractive market for foreign businesses.

No matter what the industry is, foreign businesses should expect some degree of differences in business norms in India. Below are some basic business etiquettes that the U.S. companies should follow when developing and maintaining relationship with Indian businesses.

Business Etiquettes:

  • Do use titles to address Indian counterparts, such as “Professor” or “Doctor”. If he/she does not have a title, use “Mr.”, “Mrs.”, or “Miss.”
  • Do wait for a female business colleague to initiate a greeting whether it is verbal or physical. Indian men do not generally shake hands with women out of respect.
  • Do remain polite and honest at all times in order to prove that your objectives are sincere.
  • Don't be aggressive in your business negotiations – it can be interpreted as a sign of disrespect.
  • Don't take large or expensive gifts as this may cause embarrassment. If you do take a gift make sure you present the gift with both hands.
  • Don't refuse any food or drink offered to you during business meetings as this may cause offence (sample small portions at least). In addition, it is useful to keep in mind that traditionally, and religiously, majority of Indians are vegetarians and do not drink alcohol or smoke.

For a traveler, it is no problem to get around India. Most Indians speak English and are eager to help.


If you need to consult a doctor, contact your hotel management or make use of the Embassy/Consulate list of medical practioners. Adequate to excellent medical care is available in the major cities in India, but is usually very limited or unavailable in rural areas.


The currency used in India is the Rupee (Rs.) and paise (1 Rupee=100 paise). The Reserve Bank of India (RBI) reference rate for $1= Rs. 53 as on October 1, 2012.

India follows the Indian Standard Time (IST) which is GMT+5 and half hours. India follows a single time zone throughout the country. Business hours are usually from 0930 hours to 1730 hours with a hours lunch break from 1300 to 1400 hours. The work week is Monday to Friday but some offices work half a day on Saturdays. Central Government offices are closed on Saturdays.
Helpful Link:







New Delhi


To USA dial: 00 + 1 + area code + phone number
From USA to India dial: 91+city code+phone number
From India to other countries dial: 00 + country code + area code + telephone number

To USA dial: 00 + 1 + cell phone number
From USA dial: 91 + cell phone number

To USA dial: 00 +1 +area code + phone number
In India dial: city code + phone number

To USA dial: 00 + 1 + cell phone number
Within the city in India: dial cell phone number
To a different city dial: +91 + cell number

New Delhi – 011
Mumbai – 022
Ahmedabad – 079
Bengaluru – 080
Chennai - 044
Hyderabad – 040
Kolkata – 033

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  Notice to Visitors!

  The link you have chosen will take you to a non-U.S. Government website.

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