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Business Customs

U.S. businesses aiming to be successful in this dynamic nation of over 50 million people should take time to learn about, and be cognizant of, some important facts.

Long history: Korea’s over 10 thousand year history is one filled with dozens of rich dynasties and unfortunate conquests by rival Asian nations -- Japan and China. Japan first invaded Korea in 1592, followed by a Manchurian invasion in 1636, and another Japanese invasion from 1910 to 1945. The Republic of Korea, founded in 1948, soon experienced a civil war (1950-1953) which ended, in part, thanks to the arrival of U.S. military forces that have been present on the Peninsula for over 60 years.

One of the world’s most homogeneous societies, Korea is dominated by Confucian and Buddhist logic and traditions, which place great importance on age, rank, hierarchy and the value of one’s community and collective society -- all elements important in understanding how to navigate business in Korea. Whereas U.S. business culture places more emphasis on the merits of the deal, in Korea the emphasis is on the personal connection with the other party in the contract.

Post-Korean War: Korea in the 1950s and 1960s was one of the poorest countries in the world. Determined leaders gave economic/financial power to some privileged families, called chaebols (families that grew into multi-national, multi-sector industrial empires). The chaebols effectively and persistently combined their ‘evolving sector expertise,’ helped by a dense population in a geographically small area, into what is now a highly-respected and world-renown trillion-dollar economy driven by trade.

Today, Korea is known around the world for its popular and attractive white appliances, award-winning cars, smart phones and LED screens. It has a top-tier ranking in such diverse industries as ship building and the K-Pop “Korean Wave” culture called hallyu, which has captured fans worldwide, TV dramas, and attractive youth bands. Korea, hands-down, is also the most wired country in the world.

Korea hosted the Summer Olympics (1988), the Soccer World Cup (2002; along with Japan), the G-20 Leaders Summit (2010), and will host the 2018 Winter Olympics. These major events, a source of pride and accomplishment, have intensified Korea’s push to have a first-rate infrastructure, hospitality and transportation system.

The Han River divides Seoul: Seoul is a modern, bustling, international city with all the first-class culinary, cultural and business amenities, variety, and accommodations of any large metropolitan European or Asian city. The city is divided graciously and elegantly by the Han River and 27 bridges (they all have a different architecture and feel; there were only three bridges crossing the Han in the 1960s.) After you arrive at the award-winning Incheon Airport, your hotel will be located either on the north side of the Han (where the airport and U.S. Embassy are located) or south side. Traffic congestion, persistent and chronic, must be factored into arriving on-time for business appointments. In Korea, you should never be late. Instead, arrive 20 minutes early. That’s the norm.

Other important business success factoids:

  • Last names and titles: Always use Mr., Mrs., or any title (like Director) followed by the last name. Also appropriate is: Mr. LEE (last name, followed by the first name) Ji-hoon (two syllables of the first name); in this order.
  • Business cards: Your business cards say a lot about you and your business and are extremely important in Asian and Korean cultures. Hand them out using both hands (thumbs at the top corners of your card) while giving a gentle and slight bow, while avoiding too much direct eye contact. Never put a newly-received business card away or in your back pocket. Rather, look at it for a moment and place it on the desk or table where you are meeting. Bilingual cards are best.
  • Handshakes: Unlike the hard, firm Western-style handshake, a Korean’s handshake may be a bit gentler.
  • Cold calls are generally unacceptable and seen as culturally inappropriate and disrespectful.
  • Negotiating: A rigid negotiating style does not work in Korea. Koreans interpret contracts as loosely structured consensus statements, broadly defining what has been negotiated/discussed, but leaving room to permit flexibility and adjustment. Koreans are subtle and effective negotiators. See Chapter 3 of this guide for additional insights into negotiating.
  • While you learn Korean, these two important words should serve you:

o Ann-yong-ha-sayo – Hello and goodbye

o Gam-sa-ham-nida – Thank you

Travel Advisory

Consult: U.S. State Department http://travel.state.gov/travel/cis_pa_tw/cis/cis_1018.html

Visa Requirements

Visa Requirements for U.S. Citizens

  • No visa is needed for a stay of up to 90 days if the purpose of the trip is for tourism, business meetings, visiting families or relatives.
  • A stay of over 90 days requires a visa

If planning to stay more than 90 days or for any purpose other than tourism or business, U.S. passport holders must obtain a visa prior to entering Korea.  For U.S. citizens, a five-year valid multiple entry F-4 visa is issued. This visa holder can stay up to 2 years each time he/she visits the Republic of Korea, until their visa expires.

Americans coming to Korea for activities such as employment, teaching English, or study must obtain a visa at a Korean embassy or consulate abroad.

For more information about Korean visa and entry requirements, please see the Korean Ministry of Justice's website at http://www.moj.go.kr/HP/ENG/index.do.

For information about visas to Korea, please also see the Korean Ministry of Foreign Affairs website at: http://usa.mofa.go.kr/english/am/usa/visa/Visa/index.jsp.

U.S. Companies that require the travel of foreign businesspersons to the United States should be advised that security evaluations are handled via an interagency process. Visa applicants should go to the following link:

U.S. Embassy to Korea Visa Website: http://seoul.usembassy.gov/visas_non-immigrant_visas.html.

Telecommunications

  • Local calls
  • Dial the 7 or 8 digit local phone number within the same province or city.
  • Dial the 9 tor 11 digit local phone number, including the area code, to a different province or city
  • There are 17 area codes as follows;

Seoul

02

Busan

051

Daegu

053

Incheon

032

Kwangju

062

Daejeon

042

Ulsan

052

Sejong

044

Kyeonggi

031

Kangwon

033

Chungbuk

043

Chungnam

041

Jeonbuk

063

Jeonnam

061

Kyungbuk

054

Kyungnam

055

Jeju

061

 
  • International calls
  • Dial 00799 for a service that features: station-to-station calls, collect or reverse charge calls, and calls providing interpretation.
  • For direct calls dial 001/002/00700 and country code, area code then subscriber’s number.
  • Rent a mobile phone at kiosk, Incheon International Airport
  • And/or contact number of these providers is;

§ SK Telecom: 82-2-6343-9000 (Press 4)

§ KT Olleh: 82-2-2190-0901

§ LGU+: 82-2-3416-7010

  • Roaming and wireless internet
  • Consult your U.S. service provider to determine if your cell phone and plan will work in Korea. Beware of roaming and affiliated charges.
  • Wi-fi service is available and accessible in most of areas including subway, hotels, shopping areas, restaurants, coffee shops, etc.

Transportation

From Incheon International Airport to Downtown Seoul:

  • Train (AREX)
  • Direct railway links from the Incheon Airport to Seoul Station
  • Takes 43 minutes and runs every 30 minutes with no stops
  • Cost: KRW 8,000 (approx..USD8) until Dec. 31, 2014 and KRW 14,300 (approx. USD 14) from Jan 2015
  • Take the subway (inexpensive option) or taxi to your hotel from Seoul Station
  • Airport Buses
  • Widely available to/from major cities in and around Seoul
  • Located at the passenger arrival terminal level ‘1F’
  • Cost: KRW 10,000-15,000 (approx. USD 10-15) depending on destination
  • Consult: http://www.airport.kr/airport/traffic/bus/busList.iia?flag=E
  • Taxis
  • Located at the passenger arrival terminal level ‘1F’ between platforms 4D and 8C
  • Cost: KRW 60,000~80,000 (approx. USD 60-80). If overcharged, contact the airport authority (032-741-2422).

Other Transportation Recommendations

  • Subway: Excellent, extremely clean and safe (nine lines)
  • Consult: seoulmetro.co.kr
  • Widely available to/from Seoul and Gyeonggi Province
  • Highly recommend M-Pass (only for foreigners)

Consult: http://www.visitkorea.or.kr/ena/TR/TR_EN_5_1_4.jsp#Subway07

§ Covers large area around Seoul, other subway systems, and airport railroads

§ Purchase passes at tourism information centers at Incheon Airport

§ Cost: KRW10,000 for a one-day pass and KRW 59,500 for a week

(plus a KRW 4,500 refundable deposit and KRW 500 non-refundable service charge)

Banking and Money

  • Cards with the Plus and Cirrus logos are the most widely accepted in Korea
  • CDs (Cash Dispenser Machines) only offer cash withdrawal services
  • CD machines located in: subway stations, bus terminals, and department stores
  • ATMs offer withdrawals, deposits and fund transfers
  • ATM transactions require an account with a Korean bank
  • Prominent Korean banks include: Korea Exchange Bank (KEB), Shinhan Bank, and Citibank
  • Questions about ATM/CD machines: call 1330
  • The Korean currency the ‘won’ is written with a large ’W’ with a line through it or ‘KRW.’

Language

  • Korean (Hangul) is the official and accepted business language
  • Many Koreans in tourism and first-tier retail sales speak some English

Health

  • Dial 1339 for the Emergency Medical Information Center; trained medical personnel are on call 24 hours a day, 7 days a week
  • Most hotels will assist you if you are sick. Call the front desk.
  • You can purchase simple medications, such as Tylenol, Band-Aids, ointments and cold medication in pharmacies or in any general or “24-hour stores.” For other medications, you will need a prescription from a doctor.
  • International clinics at large prominent hospitals in Seoul include:
  • Severance Hospital (☎ 2-2228-5800):134, Sinchong-dong, Seodaemun-gu
  • Asan Medical Center (☎2-3010-5001): 388-1, Pungnap-dong, Songpa-gu, Seoul
  • Samsung Medical Center (☎2-3410-0200): 50, Irwon-dong, Gangnam-gu

For international health advisories related to Korea, please visit the CDC website at: http://wwwnc.cdc.gov/travel/destinations/south-korea.htm

Local Time, Business Hours, and Holidays

Local Time Zone

Business Hours and Lunch Hours

  • Offices and organizations: 9:00 am-6:00 pm; closed weekends and national holidays
  • Banks: 9:00 am-4:00 pm; closed weekends and national holidays
  • Department stores: 10:30 am-8:00 pm
  • Koreans take lunch at essentially the same time, requiring luncheon reservations even for the smallest restaurants. You can avoid lines and crowds by taking lunch before 12:00 p.m. or after 1:00 p.m.

Holidays

Observed Korean Holidays – 2014

New Year’s Day: January 1st

Liberation Day: August 15th

Lunar New Year’s Day: January 30th – 31st

Chuseok Days: September 8th – 10th

Children’s Day: May 5th

National Foundation Day: October 3rd

Buddha’s Birthday: May 6th

Korean Alphabet Day: October 13th

Memorial Day: June 6th

Christmas Day: December 25th

Temporary Entry of Materials and Personal Belongings

Prohibited Items

  • Narcotics/illegal drugs of any kind
  • Pornography and subversive material
  • Products originating from Communist countries
  • Explosives, ammunitions and weapons
  • Rifles/sport guns (require permission from Korean Police prior to import, declaration upon arrival)
  • Counterfeit money and coins

Articles in Excess of Duty Free Allowance

Coming into Korea consult: http://www.airport.kr/iiacms/pageWork.iia?_scode=C1202010500

Returning to the U.S., consult: http://www.cbp.gov/travel/us-citizens and http://www.tsa.gov/traveler-information

Web Resources

Affordable hotels: http://www.benikea.co.kr
Airport Bus: http://www.airport.kr/airport/traffic/bus/busList.iia?flag=E
Coming to Korea: http://www.airport.kr/iiacms/pageWork.iia?_scode=C1202010500
Currency: http://english.visitkorea.or.kr/enu/AK/AK_EN_1_5_4.jsp
Holidays: http://www.timeanddate.com/calendar/?year=2014&country=70
Incheon Int’l Airport: http://www.airport.kr/eng/
Korean Emb. in U.S.: http://usa.mofa.go.kr/english/am/usa/main/index.jsp
Korean Railroad: http://www.korail.com/
M Pass: http://www.visitkorea.or.kr/ena/TR/TR_EN_5_1_4.jsp#Subway07
Returning to the U.S: http://www.cbp.gov/travel/us-citizens
Subway Map: http://english.visitkorea.or.kr/enu/TR/TR_EN_5_1_4.jsp
Taxi: http://english.visitkorea.or.kr/enu/TR/TR_EN_5_2.jsp
Time Zone: http://www.timeanddate.com/worldclock/converter.html
U.S. State Dept.: http://travel.state.gov/travel/travel_1744.html
and http://travel.state.gov/travel/cis_pa_tw/cis/cis_1018.html
U.S. Customs: http://www.cbp.gov
U.S. Embassy Seoul Consular Section: http://www.asktheconsul.org
Visas: http://usa.mofa.go.kr/english/am/usa/visa/Visa/index.jsp
Weather: http://english.visitkorea.or.kr/enu/AK/AK_EN_1_1_2.jsp